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FAQ

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General

Is Ziprent licensed?
Yes, we have valid broker’s license in California, Arizona, Nevada, Oregon, Texas, Georgia, North Carolina and Washington. AZ #LC705421000 | CA #02095462 | NV #168178 | OR #201246358 | TX #9012018 | WA #22006203 CalBRE: #02095462
What kind of insurance does Ziprent have?
We carry both Errors and Omissions and General Liability for $2M
How many properties do you manage?
We currently manage 3100+ units, with a combination of multi-family and single family homes.
What are your fees?
You can see our fee structure here → Ziprent Pricing Tenant Placement: $1250 Property Management: $125
Do you offer a discount for multiple units?
If you have 10+ units we do offer a discount on both our tenant placement and property management. Please reach out to start@ziprent.com for further information.
What kind of contract do you have for the owners?
Our property management agreement can be used for both tenant placement and property management.
Is there a contract minimum to work with you?
We have a no commitment contract, you can cancel at any time.
What happens if the contract gets broken?
At any point in time, you have full access to the lease and tenant contact information so you can simply communicate with them to assign a new property manager or take over the rent collection/management.
I just need you to find me a tenant, do you have a different contract?
Our property management contract can be used for both tenant placement and property management. Our property management fee is tied together with rent collection, so if we aren’t collecting rent through our platform then we aren’t charging our property management fee. Once we have a signed lease agreement and the security deposit initiated to your account, we hand off the lease agreement and tenant contact information to you.
Are you familiar with Section 8 voucher programs?
Absolutely, our portfolio includes properties which participate in Section 8. We are familiar with the in and outs of the various housing authorities. If you do not currently have a voucher please contact 211 to connect you to your local social services for assistance.

Tenant Placement

Describe your On-Demand Showing Process?
When your property is move-in / photo ready, we will schedule a member of our staff to come by the property to take photos, perform a walkthrough, and install our smart lockbox. We will syndicate your posting within 24-48 hours of receiving the photos to all of the major listing sites. Interested parties will be able to select a 2 hour showing window to view the property. We collect their name, phone number, email address, and IP address. We then send a verification code to their phone number. Once verified, we send them a unique lockbox code that is valid for the 2 hour showing window they signed up for. We then follow up and provide an application link and ask for feedback regarding the property.
I’m still hesitant about the self-showings. How else am I protected?
To date we have done 150k+ on-demand showings without major issues. Should a key go missing, we will have the locks rekeyed at our cost. But your owners insurance policy should always be in place in order to protect your asset during any rental process, self-showings or not.
When do you usually take pictures and how quickly can you get the property listed after taking pictures?
We can usually schedule to come out to take photos, do a walk-through and take keys within 24-48 hours. We prefer to take photos when the property is completely empty and move-in ready and can generally get a listing online within 24-48 hours of taking photos. So, in general, we can have your listing up within 2-4 days of you inquiring about our services!
When do I pay the tenant placement fee?
We charge our tenant placement fee of $1250 when we have a signed lease agreement and the security deposit initiated to your account.
What if I found a tenant, but want Ziprent to do the vetting and lease generation?
For us to do applicant vetting and lease generation, we charge $750. We will generate a lease or renewal for $250*. *This option is only offered with full property management services.
What are your general qualifications for applicants?
Below is our general qualification for applicants: 3x income to rent ratio (industry standard) Qualifying credit score of 650+ (we can use 700 if that is your preference) Clean rental history and background check (no evictions recorded) 2 months worth of paystubs or offer letter
What if I already have a tenant, but want Ziprent to do the property management?
All we would need is a copy of the lease agreement and the tenants contact information. We would then take care of on-boarding them into our platform.
How do you come up with the suggested rent price?
For every property that needs tenant placement, we provide a rental analysis shortly after signing up for an account. After gathering the necessary information about your property, we look for comparable properties and provide an analysis based on a myriad of factors.
What is your definition of rent / photo ready?
Depends on the location of the property. But at the very least, it needs to be free of clutter and trash, it needs to have been professionally cleaned or cleaned to that quality. Here are further items we outline to be cognizant about: Flooring If the property has carpets, we recommend they either be replaced with new carpet or laminate wood flooring. Can also be steam cleaned if they are in decent condition Painting A fresh coat of paint goes a long way in making a unit feel refreshed General Maintenance It is all about viewing the condition from the eyes of the tenant. If there are any idiosyncrasies with the property that you have put up with because you’ve lived there, you’ll most likely want to get them addressed.
What if my outgoing tenants (or myself) are currently living in the unit and I need to find a tenant as soon as the property empties?
Due to our on-demand showing method, we can’t fully handle showings of a property that’s occupied without assistance from the occupant. However, we can certainly work with the circumstances to reduce vacancy and find a tenant shortly after we move-in. We ask that the property to be as clutter free as possible for photos. Once we have taken photos, we’ll need a few 1 hour windows per week (generally 2-4) where the occupant/owner will be present to show the unit (we won’t be physically present). Subsequently we’ll go ahead and schedule prospective tenants to come by and see the unit during the pre-arranged windows. We’ll handle all coordination and communication and provide the occupant/owner with a full list of prospective tenants who will be coming by. While we can work with any availability time frame, for open house showings of occupied properties, we recommend Tues/Thurs 6-7 PM and Sat/Sun 12-1 PM.
How long does it usually take to get the house rented?
Our current average time is 14-21 days but depending on price and location it can be anywhere between 3-20 days in general.
How long do you recommend a lease term to be?
We recommend 1 year as part of our tenant placement guarantee.
Who keeps the security deposit?
The security deposit is sent directly to your bank account. We do not hold the security deposit.
Where do you advertise my rental after the photos have been taken and the listing is live?
We understand that the most effective way to advertise a rental is to list in as many places as possible to ensure we receive the largest number of leads. As such, we have more direct partnerships with listing websites than any one else in the markets we operate in. Our direct syndications are as follows – Zillow Network (Zillow, Trulia, Hotpads, etc.) Zumper (Zumper, PadMapper, etc.) RentPatch (Rent.com, Rentals.com, etc.) Rentlinx (Rentlinx, etc.)
Why don't you list on Craigslist?
There was a time where Craigslist was relevant. Unfortunately, that time has passed. Craigslist’s lack of recognition of the changes needed in the residential rental space has created a void which has increased fraudulent listings on their platform. Given that Craigslist does not directly cooperate with property management companies to ensure data integrity, we do not list on Craigslist to ensure that we are not associated with the lack of data integrity Craigslist has become known for. We’ve also found that listings on Craigslist rarely perform and it is best to concentrate on other venues that send quality leads that turn into quality tenants later on.
Can I use my own lease agreement?
We highly recommend using our lease agreement. During the tenant placement and renewal process, you are required to use our standard lease agreement. Using your own lease agreement is not allowed.

Property Management

When do I receive my rental income?
Tenants are responsible for paying rent on the 1st of each month. As soon as the tenant initiates the deposit electronically via ACH, it will take up to 1-3 business days for the rent to be deposited into your account.
Do you take the management fee out of the rent?
No, we send you 100% of the rent to you. We then initiated a separate transaction for the management fee.
How do you handle maintenance issues?
When a tenant submits a maintenance request, our Repairs department will do their due diligence to identify the issue and make sure it warrants a visit from the appropriate vendor. We will surface the bid to you for your approval and then coordinate with the vendor and tenant to get the issue resolved. We do not charge a maintenance fee so we are cognizant of finding vendors who provide the right balance of quality vs price.
Should I have tenants be responsible for landscaping?
No, we recommend owners pay for any landscaping services. We’ve found that placing the responsibility of landscaping on the tenants will not meet the expectations you may have.
Will I have a dedicated property manager?
We have structured our operations so that all of property managers have visibility into all properties. Should you or the tenant reach out to us any of our property managers can answer any question you or the tenant may have. We found this allows us to provide the highest level of customer service.
What is your eviction experience and what is the process?
We handle all of the noticing (3-day, 30/60 day, etc.) however will refer you out to a lawyer we recommend should the case end up needing a complaint filed at the courts. We can also work with any lawyer that you’d like to work with as well. We’ve never had a tenant we’ve placed in a property end up in an eviction but have had to help landlords navigate the process after bringing us on board with a bad tenant. Our tenant placement process is 100% guaranteed. Should a tenant we place end up in an eviction case we will refund our fee to help with the associated legal costs.
What is the process to take over from another property management company?
All we need is the following information: Copy of the existing lease agreement The full name, phone number, and email address of all the current tenants Any additional notices and/or documentation pertaining the current tenants.
Do you rent single rooms?
Unfortunately, we do not take on single room placements. Given our current model it requires too much time and resources for us to coordinate.
Do you do in-person showings?
If our smart lockbox showing method cannot be utilized, we can only offer in-person showings in San Francisco currently, for $2500. We would perform 2-3 1 hour showings per week. Additionally, proof that our smart lockboxes are not permitted per HOA regulations will be required.
Should I rent my property furnished or unfurnished?
Generally speaking, the majority of tenants prefer the property/unit to be completely unfurnished. Should you wish to show the property furnished, we do require you be willing to remove the furniture if the future tenant wish to rent it unfurnished.
Can I use my own lease?
While we could use your lease, you would need to draft it and counter-sign which takes away a lot of the efficiency gains and benefits our leasing process provides. We can add any clauses you want specific to your property under the Ziprent Addendum..
Do you work with Home Warranty companies?
We can / do work with home warranty companies, however, there are certain aspects which we cannot assist with: What we can do: Help schedule once a vendor is chosen and forwarded to us Follow up with the vendor and tenant to ensure issues were resolved What we cannot do: Initiate requests Pay premiums of fees Negotiate with your policy
Do you use a standard CA lease or custom/specified depending on certain city?
We utilize a standard CA lease and have the ability to add custom property specific addendums..
Do you do short-term rentals?
We primarily focus on long term rentals. We do however have a Vacation Home Rental department and selectively can offer this service depending on the location of your rental. As of now we service Sonoma County, South Lake Tahoe, and Santa Barbara.
Who handles repairs/maintenance for general turnover items that need to be addressed prior to finding new tenants?
For general turnover items such as cleaning, painting, and minor handyman fixes, we can typically handle and coordinate with our network of vendors. If there are larger items that need to be addressed such as flooring replacement or any other larger rehabs we require the owner to take care of those projects. We are more than happy to provide our list of vendors who we work with on a regular basis.

For Tenants

Can the rent payment be split among my roommates and I?
No, payments must be made in full through one account. Whomever you designate to pay the rent can link their bank account through Ziprent account.
What happens if we need to replace a roommate?
Please send an email to manager@ziprent.com outlining who will be leaving. We will need all parties on the lease to acknowledge the removal of one roommate and the subsequent replacement. The replacement roommate will need to completely fill out our application and be approved by the owner.
What happens if I need to break my lease?
You are responsible for the entire duration of your lease. Should you need to break the lease, you will be charged our tenant placement fee of $1250 and will have to cooperate with hosting showings while we find a replacement. This usually entails a few 1 hour showings windows throughout the week and weekend where interested parties can come view the property.
What is the repair process if I sign a lease with Ziprent?
Ziprent does not own any of the properties it manages. As such, all repair requests must be approved by owners and owners pay for the repairs directly.The step by step process for any repair is as follows – Identification of Problem: Tenant reports the problem to our staff and may need to provide photos, videos, serial numbers, and dimensions (in case of appliances), we document and send it out to both tenant and owner. Source Bids: Ziprent sources bids from partners in the region Owner Approval: Owner must approve the bid before Ziprent can move forward with coordinating the work. Without an owner’s approval, Ziprent can not move forward. Scheduling: Ziprent often puts tenant and vendor in touch to coordinate a time. If needed Ziprent gets involved to help out. Repair Verification: Ziprent reaches out to tenants to confirm the issue has been resolved before closing the repair and coordinating billing between vendor and tenant. Given the above, depending on the work, the repair may take as little as the same day or several weeks to complete. Some quick examples below – Appliance replacement: Oftentimes appliance replacement requires two repair inquiries as an appliance repair company will need to go out and assess the appliance and then an appliance needs to be ordered. Given that both work orders require owner approval, Often times, it may take a week or longer to initiate a new appliance order and given the availability of the specific size, model, etc. of the appliance at major retailers, delivery may be weeks out. Pest Control: As pest control is a multi step process, we want to make sure tenants are aware of the steps involved in eradicating pests from the premises. In conformance with the above procedure, owners must approve a pest company bid which will include: Exclusion: Blocking off of all entrances and exits into the building. Eradication/Removal: Biweekly or Monthly visits to catch and release and set new traps While the initial approval may be quick pending Owner response times, the entire process may take months and is dependent on the number of pests, the location of pests, building setup, etc. Home Warranty: Some Ziprent owners have home warranty policies which means that all requests must go through home warranty. Home warranty companies often assign a vendor to repair the issue after it’s been identified. Depending on the size of repair and the vendor assigned, there may be further delays in the repair being completed as larger repairs will need home warranty approval and vendors assigned by home warranty often bookout weeks in advance
Upon request, Ziprent will work with the homeowner and tenant to come up with mutually acceptable reimbursement. Owners have final say on all reimbursement approvals. The reimbursement must be approved by the owner. As Ziprent does not hold owner funds, Ziprent does not have the authority to approve reimbursements or dispense funds on behalf of the owner.
What inspections take place prior to a property being available for rent?
For new properties being taken on, Ziprent’s agreement with owners requires the property to be handed to Ziprent in a move-in ready condition. Furthermore, on the first visit, Ziprent performs a 30 minute routine inspection of the premises for habitability concerns and failures that are occurring at that time and are readily noticeable. Throughout the tenant placement process, prospective tenants (or those who have signed a lease) may notify Ziprent of other pending issues. In those cases, Ziprent will work with the owner to resolve the issues prior to tenants taking possession of the unit. Ziprent can not initiate any repair coordination without the express consent of the owner.

For Applicants

What are your leasing qualifications?
Below is our general qualification for applicants: 3x income to rent ratio Qualifying credit score of 650+ Clean rental history and background check
Do you accept Section 8?
Yes we accept section 8. We would still need you to meet our general credit qualifications. Please attach your voucher to your application under the income section. If you do not currently have a voucher please contact 211 to connect you to your local social services for assistance.
Can we just fill out 1 application for a group of adults?
No, all adult applicants must submit a completed application and pay the application fee. This allows us to run a background check. Please be sure to have at least a photo ID attached to each application..
Can I apply if I am not a US Citizen?
Our general criteria for applicants is 3x the rent in combined income across all applicants and 650+ credit score for all adult occupants. For foreign applicants with no established credit score, we will need a cosigner on file. If only one applicant does have credit and meets our minimum credit score, we may ask for a concession, such as a higher deposit.
Do you allow for Corporate Leases?
Do you allow for Corporate Leases?
I am getting a "Distance Error" code while trying to sign up for a showing, Why?
Please try to sign up for your tour when you are closer to the property or sign onto WiFi for us to read your IP address You would need to be in the area of the property in order to request a showing. Or, if you’ve recently traveled out of the area, you’ll need to restart your phone. Another option is making sure to connect to wifi so our system can properly detect your location.
How do I access an application I already started?
To access the application, you should be able to log in to our site by making a ziprent.com account. 1.) Go to ziprent.com/auth/login 2) Enter your email address in the appropriate field 3) Select “reset password” 4) Follow the prompts in your email to access your account 5) Complete your application under the “applications” tab, and have the app fee paid. Let us know if you have any additional questions.
Why is my Application Incomplete?
Please make sure to fill out all of the *asterick boxes to complete your application. Your application may be complete because we are still waiting on applications from other adult members of your group. Likely we are missing an ID or form of income from an applicant. Your application is incomplete until all parties have fully filled out their application.
What is Truework?
If your employer uses Truework, you can use Truework to verify your employment and income information when applying to rent through Ziprent.
Why do you use Payscore?
If you do not have the ability to use Truework for verification, or a recent pay stub. Also if you have a job that is a little harder to verify, Payscore verify’s the your net income. Payscore analyzes the transaction data from your bank account, providing up-to-the-minute income data. The greatest value in relying on net income data is it reflects your probable cash on hand in any given month, the funds from which you can meet potential future financial obligations.

Repairs for Owners

Can I use a vendor outside of your vendor network for some or all repairs?
In order for us to work with a vendor outside of our vendor network, we will need their full contact information (Name, Email (required), Phone #, website/review site link) and confirmation that they can perform work in the following manner: Vendor Requirements – Must speak English – Must be responsive – Must be able to schedule directly with the tenants using the contact information provided in the emailed work order – Must accept payment via ACH or Credit Card or will be paid directly by property owner Additionally, we will require your assistance in the event the vendor is or becomes unresponsive. Owner Responsibility – Assist with vendor communication in the event the vendor fails to communicate via email and/or fails to schedule directly with the tenants within 24 hours of being assigned the work order. Home Warranty Vendors Should the external vendor be obtained through a Home Warranty policy, Owners have the responsibility of initiating the home warranty claim and providing the claim or work order # needed for the tenants to schedule in addition to the vendors contact information as Ziprent does not hold the policy. From our experience, owner’s vendors or home warranty vendors tend to cause delays to the repair as they are not familiar with our system. If this repair is time sensitive, we would ask that you strongly consider using one of the vendors from our network as they will likely be able to get the job done quicker than another vendor.
Do you help with rehabilitation, renovation, or restoration work?
As outlined within our Property Management Agreement, our involvement for rehabilitation, restoration, or renovation work is as follows. When there is any restoration, rehabilitation, or renovation work that requires several parties to be involved, owners need to be intimately involved. We limit our scope to simple communication as we are not a licensed general contractor. We can send out a vendor to inspect and diagnose the issue. If the diagnosis is rehabilitation, restoration, or renovation work, this work will ultimately have to be handed directly by the homeowner directly. If the diagnostic turns out to be a regular repair that we can assist with, we will move repairs forward to get them completed.
What types of repairs do I have to approve of?
Anything that is a habitability concern such as no heat, no hot water, plumbing issues, etc. are required to be fixed. We strongly encourage all owners to proceed with minor repair requests as we’ve seen that these minor repair requests keep tenants happier. Happy tenants are more likely to stay longer, pay their rent on time, and keep the property in the condition it was left in..
Do I pay vendors myself?
When an invoice is received, we review the invoice to ensure it matches the bid notes and scope of work that was agreed upon. We then file the invoice with your property and your associated account will be debited and a receipt emailed.
Who is responsible for lightbulbs, batteries, filters, and detectors?
The purchase and installation of lightbulbs, batteries and filters (fridge, water, stove, not HVAC) are the owner’s responsibility at the start of the lease, and the tenant’s responsibility to maintain during. Detectors are the responsibility of the owner for the duration of the lease, and the tenants responsibility to notify management immediately if inoperable.
How do I submit a maintenance request?

All maintenance requests must be submitted online through Ziprent.com. Please login to your Ziprent account at www.ziprent.com/auth/login and navigate to the Repairs tab in the left side panel to add a maintenance request. Once you’ve filled out the required sections, our Repairs team will review and reach out to you for updates. If the maintenance request is an emergency, please call our Repairs team at 415-843-5964.

Who is responsible for the cost of maintenance requests?

As noted in the lease, repairs that are found to be caused by tenant’s misuse will be the tenant’s responsibility to pay the cost of the repair. Owner are held responsible to pay for repairs that are only caused by normal use.

Do you help with replacing appliances?
We can help with replacing appliances. At this time, we only use Best Buy for appliance replacements. The reason we only recommend and use Best Buy is because they are the only reliable appliance company that we’ve worked with in terms of delivery/installation. We’ve worked with other companies such as Home Depot, Sears, Lowes, etc. but they have all been extremely unreliable with getting to the home on time and then delivering and installing the appliance successfully. Due to the lack on reliability using other companies, we do not use them as we do not want to take responsibility or be liable for their mishaps. However, if an owner would like to purchase an appliance from a different company, that is welcomed and we will help with scheduling. Please note that Ziprent will not be purchasing appliances directly from other appliance stores outside of Best Buy due however if you decide to purchase one yourself, we will coordinate between the tenants to assist in getting the delivery/installation done as smoothly as possible.
Based on previous experience, price and reviews, our recommendation is listed first. Under each vendor you will find the amount of jobs they’ve completed with Ziprent and any website/review links they may have.

Repairs for Tenants

How do I submit a maintenance request?
All maintenance requests must be submitted online through Ziprent.com. Please login to your Ziprent account at www.ziprent.com/auth/login and navigate to the Repairs tab in the left side panel to add a maintenance request. Once you’ve filled out the required sections, our Repairs team will review and reach out to you for updates. If the maintenance request is an emergency, please call our Repairs team at 415-843-5964.
Who do I call for emergency repair issues that arise?
You may call our dedicated Repairs team at 415-843-5964 for emergency repair issues.
What types of repairs do property owners have to approve of?
Anything that is a habitability concern such as no heat, no hot water, plumbing issues, etc. are required by the owner to be fixed.
Who is responsible for lightbulbs, batteries, filters, and detectors?
The purchase and installation of lightbulbs, batteries and filters (fridge, water, stove, not HVAC) are the owner’s responsibility at the start of the lease, and the tenant’s responsibility to maintain during. Detectors are the responsibility of the owner for the duration of the lease, and the tenants responsibility to notify management immediately if inoperable.
Why was my maintenance request cancelled?
Ziprent will automatically cancel a maintenance request if tenants are unresponsive to emails, texts, and phone calls for more than one week.
What do I do if my garbage disposal is not working?
Please try the reset button on the disposal. This solves the issue in most cases. Please also ensure there is power to the outlet the disposal is plugged into. If the garbage disposal still does not work please login to your Ziprent account and navigate to the Repairs tab in the left side panel to add a maintenance request.
Who is responsible for the cost of maintenance requests?

As noted in the lease, repairs that are found to be caused by tenant’s misuse will be the tenant’s responsibility to pay the cost of the repair. Owner are held responsible to pay for repairs that are only caused by normal use.

Who is responsible for the cost of maintenance requests?
As noted in the lease, repairs that are found to be caused by tenant’s misuse will be the tenant’s responsibility to pay the cost of the repair. Owner are held responsible to pay for repairs that are only caused by normal use.
Based on previous experience, price and reviews, our recommendation is listed first. Under each vendor you will find the amount of jobs they’ve completed with Ziprent and any website/review links they may have.

Repairs for Vendors

How do I become a vendor for Ziprent?
To set up your profile, we ask that you fill out the below questionnaire to ensure we have accurate information about the type of work you do, the areas you service, and your contact information. Once you’ve filled out the form, our vendor relations team will set up your profile and reach out to you. Questionnaire: https://docs.google.com/forms/d/1ELGKQf4L-xLkzP4n99tCl_BNMVEW1N9-8Ha7dlznQmU/edit

Listings

How do I schedule to view the property?
All of our Showings are booked online through our website. Here is the link to view our available properties: https://www.ziprent.com/available-listings.
I've been calling the Listing's phone number, but it goes straight to voicemail?
This is a no-call number, as it is set up to text you the showing link to book your viewing. You can text this number back for a representative to help you.
The website is asking me to verify my identity?
Our system may have flagged your showing as high-risk. Please click the green “Verify my identity” button and follow the prompts to complete scheduling your showing.
I'm at the property, and the lockbox won't open?
If the lockbox turns red and you hear an alarm, it is locked for 5 minutes. Please do not touch any buttons and wait 5 minutes before trying your code again. If the lockbox still does not work, please don’t hesitate to call our Showings department (the number found in your booking email), and we would be happy to help with further troubleshooting.
I can't find the lockbox?
Images & a description of the lockbox location were emailed to the email address used to schedule the showing. If you are still looking for the lockbox after reviewing this information, please email us at showings@ziprent.com for assistance.
Can I speak to the owner?
Ziprent has been employed as the Property Management. Our staff would be happy to help you with any questions about the property.
How do I submit an application after viewing?
An Application link will be texted after your showing. If you do not receive this text, please email us at Showings@ziprent.com.
Where do I send my questions after my self-showing?
Please email our Showings department at Showings@ziprent.com, and our team would be happy to help you with any questions or concerns you may have.
Can I schedule a showing/submit an application through Zillow?
While we advertise on Zillow, all showings and applications must be submitted through the Ziprent website.
Are you familiar with Section 8 voucher programs?
Absolutely, our portfolio includes properties which participate in Section 8. We are familiar with the in and outs of the various housing authorities. If you do not currently have a voucher please contact 211 to connect you to your local social services for assistance.
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